Over the last year, Uber has twice suspended use of my CSR and once suspended my entire account from use. It is a huge hassle getting things reinstated, generally involving 10+ support e-mails back-and-forth, because the initial CS agents never know that the reason for suspension is fraud so they keep giving me inaccurate information (both times Uber suspended my CSR, they initially claimed it was no longer compatible with their systems - whatever that means - and when they suspended my account, they initially claimed I violated the Uber terms and conditions). Every time, I have had to threaten that I will not use Uber again, at which point someone from the "Priority Support Team" finally contacts me and admits that Uber's systems incorrectly flagged the card or my account for fraud, and then they reinstate my CSR or my account.

Has anyone else experienced this? Is there any way to force a response from the "Priority Support Team"? It is really disappointing that the customer support is so bad, especially when Uber is touting its new loyalty program (for the record, Uber Platinum, 4.9 rating over >1000 rides).

I think I might just use Uber from now on only to use up the Amex Platinum credit, and stick to Lyft...