Originally Posted by
flyer4512
Reps on the phone speak English, most if not all of the chat reps are foreign and using phrases they have saved to communicate , so yes I believe the call center reps will be more accurate.
I never had a problem closing well over 100 cards using SM, I have now closed 2 cards via chat and already had an issue.....
Please update on your future experiences. Recently all phone calls I've made were picked up by foreign call centers. Agents there can speak decent English, but often act like badly programmed robots. They often read responses that are not even on the same subject. Sometimes when you HUCA several times, the system will recognize your frustration, and route you to a US center, where you'll usually get a hostile agent (but having a normal IQ range).