Most rewards programs, being miles, points, credits, etc. all clearly indicate the terms and conditions of such plan when you sign in. Normally, no one reads them at all. Even some rewards program have the term "frequent" attached to them. Just on name along you should get the idea that frequent is a continuous term, as opposed to in-frequent. As a member of the plan, you should be aware of the shelf life on the rewards you've acquired, and should have plenty of time to keep them going or redeeming them. It is up to you to exercise prudence on what you've earned. It is not the sponsor problem to "baby-sit" your plan. I myself have left points expire on other programs where I had some "orphan" points and no real way to capitalize on them. No one to blame but myself, I always check to see if they can make an exception, but wont make a fuss if the answer is no.