Introduction This was my first stay at the relatively new addition to the Accor stable: Rixos. A chain largely focussing on Turkey and the Middle East, and a little further afield. Rixos is also odd in that not all properties participate in Le Club, however this hotel does, in a way...I had emailed the hotel in advance to inquire about a transfer from the airport and was quoted the rather huge price of €80 (one way). I declined and paid €18 with a perfectly fine taxi. Check In Check in was somewhat confused. It took them some time to find them reservation and there was no priority counter (the Le Club priority sign was unhelpfully behind the counter). Eventually I was asked to take a seat and have a beverage. First some juice was offered and the "champagne". The bubbles turned out to be something local, dreadful, flat in 5 seconds.Eventually they arrived with the "welcome gift" (a cover for a suitcase), drinks voucher (for one, changed to two when challenged) and a confirmation that an upgrade was not possible. the next highest category would have been a villa and it was claimed they were all being worked on (not the case).In any case off we went in a golf buggy to the room. I had booked a superior suite with two bedrooms. Room The room frankly was not great and not what I would describe as luxury.These suites feature two bedrooms and a simple living room. All tiled with poor bedding and this one with no view. Other features were: a large sun terrace and a regular sized balcony. The minibar (soft drinks and beer) was free and was restocked daily (also on demand which was useful). The bedding unfortunately was synthetic and had only two soft pillows (no pillow menu). In room coffee comes courtesy of Nescafe (yikes), no Nespresso here. The worst of it was the fact that the room was next to the hotels loading dock and above a storage facility. Noise was a real problem. That room should not have been allocated to a Platinum member. I would go as far as to say that this is one of the worst rooms about.After on one night I requested to change room. The new room was the same layout, without the sun terrace but two balconies, and importantly was quiet and offered a nice view over the bay. Service Service was decent. The staff are friendly and hard working. As per usual in these regions there are many middle managers about who appear to be doing a little less than the regular staff....The staff at the outside Mojito bar were particularly pleasant I must say. Dining This hotel is an all inclusive property, meaning all meals and drinks (including alcohol) are included. In the summer season (not during my stay) it also offers two additional a la carte restaurants (pay).The main restaurant is huge and can get noisy when busy. The food offered was plentiful and of good quality. There are penty of live cooking stations at breakfast, lunch and dinner. The wine was was drinkable.The only criticism I would have is that the food could be more varied, after couple of days some non-Turkish food (nice though as it is) would have been nice. Only a small observation.Outside meal hours a beach side restaurant (included) is offering smaller bites.The lobby bar offers drinks, coffee (best in the house) and pastries all day. Facilities The hotel is huge and offers a wide variety of faccilities, several pools, a private beach, a private island, music venues and sports facilities. Everything is very well maintained and the gardens are lush and pretty. It should be noted that the hotel is on a hill, walking uphill (at some incline) is part of the course. They offer a regular shuttle service but can also do on-demand service (though there were several signs saying that they do not, maybe it was due to the fact that it was still low season).The elusive villas: Loyalty Services Overall this is a nice hotel (second best in Bodrum after the Mandarin Oriental) but it did not feel like an Accor hotel in that there was virtually no loyalty recognition. All that was offered was the "gift" and the drinks voucher.Towards the end of the stay I requested a chat with the GM but he did not make himself available. Instead I got to talk to an Assistant Guest Relations Manager. This was not to moan but to encourage them to do better for other Accor status guests. She recognised the problem and offered remedies.I was offered a free spa session for two and "something for the room". This something was a bit over the top:For the record: I was not on a honeymoon. Actually I am a widower so this was a bit wrong but I was able to laugh it off. Some years ago I would have had a breakdown...Also in the room was what should have been the Le Club welcome on the first day (included was also a bottle of wine which on demand due to the temperature).Points posted quickly but unfortunately were wrong. A whopping 1600 status points are missing. The conversation with the hotel is ongoing....If the hotel gets Le Club perks right I would have no hesitation in recommending it but at the moment the may need to retrain a little.There is no lounge at this hotel, nor is there there an exclusive area in the restaurant (there is for villa guests only). Location The hotel is a 20 minute taxi ride from the airport and a 15 minute ride from Bodrum town centre. Taxis are easy to get, airconditioned and metered. Uber is also available. Overall Overall this is a nice hotel with great facilities. That said there are some areas as mentioned that need improving, in particular the bed and bedding and Le Club status recognition.Personally I am not sold on all inclusive but chacun son goût. Value for money is debatable. This hotel is not cheap.