Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,373
Not read every post in this thread, but why is no one's first thought just to ask their boss? I got a partial refund from a parking service once after one of their staff yelled at me about nothing. I spoke to my boss about it and he said that as it was me that got yelled at I could keep the money. Then I got EU261 comp for a delayed flight, asked my boss and he said that it was mine because I was the one that had to sit in a grounded plane for three hours. OP got a refund for bad service that HE received so he has a strong case to take to his boss.
In these situations the boss can do several things: 1. Say "keep the money" like my boss did. 2. Say "heck no!". 3. Refer the matter to HR. In all of these outcomes you're covered if someone calls you on it because you've referred it upwards.