I have now been waiting two weeks for a refund of Iberia Avios and taxes. Still no resolution. Tried contacting customer service numerous times, then CEO, still no resolution. Last week was told they are investigating. Everything was done in accordance with their policies and I am due the refund of Avios and taxes for theis Iberia flight. Really disgusting and unprofessional service. What else am I supposed to do? they dont seem to care.