Hello FT,
I just wondering if someone can explain me how things works, because i'm really surprised by what happened to me today.
Context :
I am FB Silver and decided to book, with my account :
- 1 normal ticket for me, got a reference (let's say AAA)
- 1 reward ticket for my wife, paid with the miles I have on my own FB account, so got a different reference (let's say BBB)
Both tickets are attached to my account.
Today, at the OLCI (on the AF app), I look at my booking (ref AAA) and got offered upgrad to J. Well, let's go check if wife can have an upgrade too... Yep it's ok !
I look at expertflyer to check if more than 1 seat was available, because we want to travel together. Got this :
AF 1146 0 CDG
04/30/19 9:25 AM WAW
04/30/19 11:40 AM 319
J2 C2 D2 I2 Z2 O2 Y9 B9 M9 P9 U9 F9 K9 W9 H9 S9 L9 A9 Q9 T0 E8 N7 R5 V0 X0 G0
Well, it looks like there is seats available in business so let's go for it.
I paid the upgrade for my ticket, everything goes right.
Then, when i switch to my wife's ticket, i can't upgrade her anymore... But, more "interesting", i was not able to change her seat, wherever in the plane, like if the plane was totally full ! (But you can see on expertflyer result, the plane is like... empty).
First, do you know why everything looks like "locked" on my wife's check-in options, and why upgrade offer disappeard ?
I decided to call AF hotline. I skip the 2 first persons who literally got nothing to care but just "let's call another service", but the third person tried to help me. She said everything is locked on her side and she just can't do anything. She tell me she linked our tickets so my wife inherit from my status, and that way we have priority at airport to get upgrade offer for her.... hmmm... I know that's not true. If anyone gold/plat come before us, he can take the only J seat left on the plane.
What can i do ? I guess, going 3 hours before flight at the airport to have 100% chance to get the last J seat (if upgrade is available, which is not sure !). But do you know another solution ? And, espacially, why this kind of "everything blocked for everyone" appeared ?
Thanks in advance, and sorry for this long post
Regards