Originally Posted by
margarita girl
And the ding-dong who came up with the breakfast policy should be assigned to man that line for the rest of his/her life!
(Notice that the Lurkers seem to steer clear of Bonfire breakfast questions. They always answered them on the SPG forum.)
I think the implementation of the breakfast benefit is illustrative of the internal divisions within Marriott International between the hotel development division, the division that handles Marriott-managed properties, and the division that oversees the loyalty program (aka Marriott Bonvoy and before that Marriott Rewards, Ritz-Carlton Rewards, and SPG). Let's look at how breakfast was described around this time in 2018 when David Flueck launched the combined loyalty program, the benefits of which haven't changed with the rebranding to Bonvoy:
"The breakfast offering for Platinum and Platinum Premier members will be expanded to 23 participating brands, including Courtyard, AC Hotels by Marriott, Protea and Moxy, as well as resorts. For certain brands, members will receive free breakfast or an on-property food and beverage credit for breakfast or other dining options."
(Source:
https://marriott.gcs-web.com/news-re...ograms-one-set)
If you read that statement from Marriott's own press release you are right to think you're getting
breakfast, not a bagel and coffee.
Then there was the
official FAQ, which
stated:
"A breakfast offering is new for Courtyard, AC Hotels by Marriott, Moxy Hotels, Protea Hotels and resorts."
This was supported by a tweet that claimed all Courtyard hotels in North America would have a complimentary buffet for eligible elites:
Of course, the "new" "breakfast offering" turned out to be a $10 voucher at Courtyard that in most cases isn't sufficient to cover coffee and any food item, except maybe yogurt, with tip and tax factored into the $10 limit.