Originally Posted by QRC3288

I've been to the Pier F too many to count, so this is less about the food and more about service.

I had a superlative experience in the Pier the other day. Midday, a very aggressive (in a good way) perhaps Middle Eastern or SE Asian gentleman. I could be getting the heritage wrong here, but hoping someone else knows who I'm talking about? He has a darker complexion but speaks English flawlessly without an accent, I couldn't nail down where he was from. Or maybe southern Mediterranean? Anyway, this guy was doing a fantastic job of checking up on everyone, making sure orders were expedited properly, essentially making sure service was on point. I think I've seen him before and he manages a few of the lounges. Somebody give this guy a raise or keep him around please because the whole drumbeat of the lounge was on point with him in there working hard. Another lady, this one either African or Middle Eastern, was my server and was just excellent. I think she is evenings normally. The food was "fine", I thought my main the chana masala was lovely although I'm not p robably a very good judge, but to be honest I don't expect Michelin starred dining in the airport anyway. Kudos to the poster above who brought that up. But hey my appetizer arrived first and a few minutes after ordering, my main arrived a few minutes after I finished my appetizer, my drink came out promptly and was refilled promptly, smiling friendly staff asking if I needed anything else, just everything was on the mark. I don't make a pilgrimage out to the Pier F very often, but this time the service made a real impression on me in a good way.

The whole experience reminded me that when service is on point, it really is a lovely facility. And how much poor service (or just "clueless service") can spoil things.