Just checked in earlier and I, too, had problems with the Internet. Basically, spent the first half an hour upon getting to my room trying to connect to the office VPN and thankfully, managed to get it to work. Received a "non-upgrade" upgrade as a Plat from Deluxe to Club Deluxe. In fact, on the elevator ride to the room, there was a staycationing Singaporean who complained loudly to a staff member that she never received any meaningful upgrade as a Titanium. The staff member's reply just pretty much summed up the hotel's attitude towards free upgrades for Elite members, that they would rather leave a Suite to be empty rather than giving it for free as they needed to protect their bottom line.

Nonetheless, the service has been very good, in fact better than my last stay. This is only my second stay here (the first was a couple of months ago), so I can't really compare the hotel's condition now versus last year or when it first opened, but I do agree my room looks somewhat worn (especially the bathroom). Kinda surprising given the hotel is less than 3 years old.