Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,725
smile, be friendly
At ONT I think smiling, being nice and honest about what you want to do would convince an agent to help you out, but you never know. If the agent is having a bad day; if NW had just announced layoffs at the station.
In BOS I've encountered some great agents and others who were pretty unfriendly.
Good luck.
tom