FlyerTalk Forums - View Single Post - IRAPH SUI, a Luxury Collection Hotel, Miyakojima, Okinawa, Japan [Master Thread]
Old Apr 26, 2019 | 6:13 pm
  #28  
Pseudo Nim
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Join Date: Jan 2006
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Ok. So I just got here. Definitely a very new property, which is really nice - the design is good, modern, everything is still sparkling new. Love that part. I'll write a more formal review, which will have the positives in it as well (since of course there are many), but a few things that I found comically lacking that I wanted to point out first (and as we know, people complain more than they recognise, so I'll just fall in with the statistic for now).

- this is completely my miss by not looking at the pictures enough, but who ever thought of building a hotel in Miyakojima, a place basically famous for its supreme beaches, with .... no beach?! You cannot access the ocean from the hotel, it's just rocks. Oops.
- I think the hotel staff operate on the bus schedule, which means if you drive up in a car, people are completely shocked to see you. What's more amusing is that the entrance door is this solid block of plastiwood, with no windows in it, which means nobody from the lobby can see you - the three security cameras notwithstanding. So we drove up, stood around for a while, went into the lobby; the agents were completely perplexed to see us. While they scurried around to get us a place to sit to do the checkin, someone helpfully went and parked our car.... but didn't take our suitcases out! So when the checkin was done and the agent asked us whether we had no bags, I asked her whether someone really parked our car without taking our bags out... neverending hilarity.
- There's a Veuve Clicquot champagne hour from 5.30 to 6.30. I expect this to go away once they realise how cost-inefficient it is, but it's a nice touch for sure.
- Be careful with their definition of a "sofa bed" in the suites. Also be careful with their definition of an "adult". They define an "adult" as anyone over six years old. So extra bedding charge applies unless you use the "existing bedding" - which is OK, but the problem is the sofa in the room has no bed function - you need to rip off the velcro cushions to discover a ... wooden box. When I called the front desk to ask them how to make it into a bed, they explained that I need to rip off the cushions and sleep on the wooden box. I'm like okay, but I need to put some sheets or something on it, right? I can't have a seven year old child an adult sleep on a wooden box, right? So they start telling me the story about the bedding upcharge that was explained to me on checkin that I refused. I'm like ok guys, if this is how you define a bed, then my suite has a thousand beds, because I can just sleep on the naked wooden floor, because besides it being raised a foot, there's absolutely no difference with this sofa that's missing cushions and the naked floor. Finally, some night manager came up and made it into a bed with a few sheets. The funny didn't stop there - he's like "would you like to use one of the pillows on your main bed?" and at this point I had nothing to lose, so I go "why, are you going to give me free sheets but will charge me for a pillow?" and finally, I even managed to get a free pillow.
- This is considered a "resort" (except there is NO MENTION of this word ANYWHERE on the corporate homepage). Which means you are not guaranteed late checkout - "based on availability". I asked them to fix it so that it's clear, at least.

And all this in the first day's stay.

We did get a really nice upgrade, though - the pool suite which has a private pool. It's not a huge pool, but it's a cool feature. The room has a "partial" ocean view and a "full" footpath view with people walking by, but hey, can't have everything I guess.

Oh oh, and another good one. On Marriott.com, they have reviews for hotels, right? Which are supposed to be anonymous? That's why they make you create a nickname etc? Well, one of the negative reviews is written by a Platinum member who was denied a room upgrade because the suite was "sold", and then he was put into a room facing the suite that he was denied, and it was empty the whole time. Fine, that's already funny in itself, but the hotel's reply is priceless: they write a long apology letter to "Mr. XXXXXX" (putting his real name in the apology) several times in the letter, completely and totally defeating the whole point of anonymous reviews. Lol.

More to come! I love these brand new hotels that can't figure out their heads from tails.
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