FlyerTalk Forums - View Single Post - Offers of a Pre-Departure Beverage (PDB) [2019 and Earlier]
Old Apr 26, 2019, 10:09 am
  #384  
pcoll
 
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Interesting DP.
Sent AS Customer Care input regarding lack of PDB on our last two flights. We traveled on separate PNR's on those flights in paid F. Used format suggested up thread and submitted one for each passenger, with identical wording.
One response was the cookie cutter response, "sorry, will pass on information to Food and Beverage Manager etc". This was for wife PNR's.
Next response was very personal. Starting with " thank you for being MVP , we value your loyalty. Included is a $50 discount code and our apologies".
This was for husband.
Now, this has happened many times before.
Once, accepted Discount Code offered by GA to each of us .
Emails received from AS and...
Husband received the promised $125 and wife received $50. (Called AS MVP line and they quickly corrected wife account as they were able to see GA message)

Usually, One of us gets basic, "too bad, so sad ". The other gets all kinds of "we are so sorry, please use this discount to give us another chance ".
Not sure it is sexist but, husband always gets response indicating their interest in maintaining his loyalty. Wife, not really.
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