Originally Posted by RWETHEREYET100

Maybe the subject of a separate post, but it gets worse. Agree the wait times have increased in the last month - they often state 5-10 minutes but then appear in 2-3 minutes.

But much worse is the email response. It seems they've been instructed to be as useless as possible. I've had three recent messages sent to GS Desk that have resulted in Screw You responses. Requests have involved a) obtaining receipts that I can use for company reimbursement (UAs system is abysmal in getting receipts correct - especially for changes, and changes, and changes) and b) getting seats on a partner airline (SAS is the latest problem - it's impossible to get advance seat reservations on the websites of several partner airlines).

Here's an example of a message received 30 minutes ago: "We are focused on past date events here at Customer Care and I feel you would receive better service from..." This was never the case in the past, but seems to be the norm in the last 30 days.

Ron