So Amex emailed me today with the results of my claim and I'm slightly confused. I called and a representative said he could not see any further detail into why I only got $2,000 of the $2,800 I requested
Here's a screenshot of the email... almost seems like a typo/mistake? They acknowledge the $3,000 in the denial & mention a $3,000 payment but then only credited $2,000?
Thanks for any help
edit: the $2,000 was already credited to my account - very quick turnaround which is awesome
also a note: this was a lost carry-on garment bag (not checked)