Originally Posted by Boggie Dog

I see TSA screeners on a different level than you do. We are on opposite sides of the fence and our views will be based on which side we are viewing the event from. There have been way too many unprofessional TSA screeners I have run across in my travels. Are they the norm? I certainly hope not but they are far more likely to leave a lasting impression than the guy/gal quietly doing their job the right way. I purposely pulled an example of about as far from professional that I could find with the point being that this guy has advanced from a day one screener to a STSO who trains and leads others. TSA's chain of command tolerates this person and even promoted him. This wasn't a first time act for this guy, just the first time it was recorded. I'm guessing this guys command considered him a professional. You paint TSA as all top notch professionals who wouldn't say a bad word if someone stomp their foot. I don't see it that way. I know that in any distribution of people there will be good, average, and bad people. Sadly early on TSA seems to get a barrel full of the worst of the worse. It will take years to get rid of them through attrition. Also, if TSA screeners are taught that they are on the front lines of the war on terror then I think that will color how they interact with people. TSA is not even close to the front lines and their jobs aren't a high risk occupation. TSA attitude developed in new hires plays a role on how passengers will be treated as the employee grows with the organization. Bad trainers, bad employees.

You often say to file complaints. I have and nothing comes of them. I had one incident covered up by the airports FSD. Complaints used to be trashed, others just gather dust. Whatever the process is now I don't know, hopefully someone has required investigation of received complaints.

While we are doing some painting perhaps mixing our colors would be helpful!