Originally Posted by
Chang11
The last two times I stayed at this hotel and checked in the lobby Honors area the check-in process took extremely long. The previous check-in took over 45 minutes, I think they forgot about me. When I complained they comped with free dinner and also some sort of cocktail show. Last check-in took 20 minutes and no comp. The view is the only thing this hotel has going for it. Service/treatment level is like buying a lottery ticket.
Why not checkin in the lounge? There is a sign in the lobby which says HH members can checkin at the lounge on the 32nd floor.