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Old Aug 23, 2000 | 10:34 pm
  #13  
RLewis
 
Join Date: May 2000
Location: Shawnee Mission Kansas USA
Posts: 60
My traveling partner and I have both received our bonuses. I know the wait seems long, for things that do not post electronically. In years past, I have participated in "partner crediting," and I can tell you that Latin Pass has been better than most all of them.

This is my story of other airlines (US based
Airlines I might add.) Send in the original paperwork. Wait. Have them try and find your original. Make a fuss. Furnish a copy of the US Postal receipt signed by them. Send or fax copies. Wait. Have them try and find it again. Only deal with supervisors. Wait for "the tape" to be sent. Wait for "the tape"to come back. Repeat as many times necessary. Most of the time I cannot even confirm if the documents were received. Last year, with one airline that had lost the originals, I just started faxing them twice a week, because nobody ever knew anything. 4 months on that deal.
Got the picture?
We are not talking a 4-6 weeks here, we are talking 4-6 weeks every go around. By the time the credit is actually received took 3-4 months (REALLY!!!!!). I know that having to wait is frustrating, but Latin Pass has been MUCH BETTER than the above.

I know that Latin Pass has a small staff, and is very strained with this promotion. Have you ever thought that perhaps the small staff is to everyones advantage?
At least with the small staff you can actually confirm receipt of your documents. I could never do that with other US carriers.
If you think that it is frustrating to wait for the credits, think of dealing with the other airlines that cannot even confirm receipt of your documents.
One thing that I have urged others to do in the past, and I will again, is to do your part of the legwork, and check with the partners directly. I have found Avis, Intercontinental,Radisson, Holiday Inn and TWA to be directly at fault for not sending my credits over (as per conversations with them, the partner acknowledged the Latin Pass info in the system, and acknowledged they never sent it!). As a result of my phone calls with the partner (I think, who really knows) I did receive more electronic, yet late,crediting.

If I did not have previous "partner crediting" experience, I would have probably been very frustrated. Compared to other companies, Latin Pass has been quick and timely.
One thing to note: I have been glued to these boards since May (I didn't know they exhisted before) and have never read a post that LP lost any documentation. I have never read any posts saying that LP was unable to confirm receipt of paper work. This one attribute is far superior to my previous experience. I have always felt that with confirmed receipt of my documents, credit would eventually be given. It is a lot more than I can say for my previous experience with other airlines.

I wish the best for all who are waiting for their credits. I honestly believe that LP will make good on the promotion,although it might not come as soon as we would like.
RLewis is offline