We recently finished a five-night stay here as well. I agree with most of the previous positive reviews and will just add a bit (HH Diamond)
- rooms are not well sound-proofed and there are A LOT of families at this resort
- the spa area is quite nice but fills up especially when people scatter their things about
- quality of breakfast is very good, but options limited; there are a few made-to-order free options on the menu and more paid
- drinks at Lago lobby bar are watered down; not sure if this is intentional or not, but altogether 8 cocktails were consistently bland (we had menu cocktails for the “cocktail experience”)
- food at Lago was not particularly good, but it got us the free bottle of wine as a Diamond
- service here is indeed what stands out; from reception to the poolside staff and housekeeping, everyone was friendly, professional and helpful