FlyerTalk Forums - View Single Post - Aircraft substitution, lie-flat seat configuration change, eligible for full refund?
Old Apr 24, 2019 | 9:08 am
  #98  
Kacee
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Originally Posted by OCedHrt
So far they won't budge, but I may try again closer to the flight -.-
Try citing Contract of Carriage Rule 24(B)(7)(c), which defines IRROPS warranting a free change as "Substitution of aircraft type that provides different classes of service or different seat configurations." I actually don't think it's meant to apply in this situation (different kind of lie-flat) but it's not an outrageous argument and may get you some traction.
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