FlyerTalk Forums - View Single Post - Aircraft substitution, lie-flat seat configuration change, eligible for full refund?

Apr 23, 2019 | 7:13 pm

#96

cfischer

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Quote:

Originally Posted by OCedHrt

I had a 787 SFO->EWR. These have the Polaris suite seats vs the old lie flats. I went out of my way to book that (and it also cost about $700 more, though I later got a $525 ETC because the price dropped). Now the flight was switched to a 777 and I went from aisle access to window (same seat number). Was lucky I was checking, as there was on communication regarding the equipment change.

Unfortunately, the surrounding 787 flights are $1000+ more and because the flight has happened yet, customer care won't do anything. Am I out of options? I guess the product I bought no longer exists at the price I paid.

The oddest thing is I'm unable to price my existing fare on ITA even with unavailable flights shown.

Try calling them. Tell you you specifically booked the 781 to experience the new plane and you'd like to switch to a flight that still has a 781 operating. They are known to accommodate such requests, but it is a YMMV situation and status will help.

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