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Thread: Global Services Wait Time
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Old Apr 23, 2019 | 6:06 pm
  #13  
LAXOGG
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15 Years on Site
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,419
Originally Posted by StuckinITH
So, yes, 5 minute wait for GS is pathetic. However, for me, the quality of the agent responding is more important than the wait time. When I was Chairman's Preferred on USAirways I could easily recognize the agents based in Charlotte. Same thing when I was BA Gold for the agents based in Manchester. They had a can-do attitude that made every problem disappear.
IMHO, the same thing can be said for the HNL GS reps.
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