FlyerTalk Forums - View Single Post - Must be physically present for upgrade to clear?
Old Apr 23, 2019 | 5:51 pm
  #7  
FlipCup88
 
Join Date: Apr 2019
Posts: 15
Originally Posted by jjmadison
That's absolutely not how it's supposed to work. GAs are supposed to follow the upgrade list, plain and simple, whether you are present or not.

With all the turnover at Alaska as of late, I'm betting this is a newer GA who is doing what they learned at a previous airline. I encourage you to write in and share this frustrating experience with Alaska. You may just save the rest of us from having a similarly frustrating experience.
100% agree. Please write in.

Alaska tech gets blamed for errors in the upgrade processor like all the time. Super helpful to us devs when you report it was a gate agent error. Training is totes a bigger problem causer than most people realize.
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