I rarely have a reason to call the 1K line. But, when I do call, every time I get the message that my call will be answered when an agent is available and then immediately I hear that ringing tone and I get an agent. So, yes, 5 minute wait for GS is pathetic. However, for me, the quality of the agent responding is more important than the wait time. When I was Chairman's Preferred on USAirways I could easily recognize the agents based in Charlotte. Same thing when I was BA Gold for the agents based in Manchester. They had a can-do attitude that made every problem disappear.