Originally Posted by
spin88
What caught my eye was this: “I walked up to the woman, Carmella, and said, ‘Hi, do you have a refund code available?’ and she started yelling at me, calling me a monkey,” Ms. Hughes said in a phone interview on Monday. “I was humiliated, I was crying and I was the only black woman in the area.”Ms. Hughes, 31, said that she asked another United employee to call the police and that the employee refused to help, so she called the police herself.A representative of the Houston Police Department said officers went to the scene, where two witnesses said they saw and heard Ms. Davano direct the slurs at Ms. Hughes.United said in a statement: “We have withheld the employee from service since the night of the incident pending an internal investigation. Upon conclusion of the investigation, we will take any and all appropriate corrective action up to and including termination.”
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spin88
First of all, I can't believe how biased the NYTimes article is....Other media reports of this incident do not quote the agent as saying that. Who asks a question and just gets yelled at right off the top and is called a monkey ? Right, nobody. There had to be more dialogue. Maybe Ms. Hughes went off the rails? People are so quick to assume that the "victim" is automatically correct. "Witnesses" (friends, relatives?) aside, people do lie for a fact. Without being there, one has no way of knowing exactly what went down, though I am not outright defending the UA agent.
My point is why be so quick to assume that there even was racial innuendo - apparently the agent was referring to the passenger as engaging in "money shines", which according to the dictionary means mischievous behavior. Anything else as referring to the passenger as a "monkey" was denied by the agent. Unfortunately, the world we live in allows for every reader to be instant judge, jury and executioner without the facts, without both sides of the story........though I don't foresee a good outcome for the United employee because the politically correct straight jackets are ever-tightening. As well, it appears that employees in any customer service area whether it be airlines, restaurants, DMV, whatever, are not supposed to object or try to reason with even the most irate, irrational, delusional, accusatory, lying customer lest they be accused of some sort of prejudicial behavior. When did we lose sight of hearing out the customer or listening to a question or to the answer that is given? Are there still not TWO-SIDES-TO-EVERY-STORY ?