OP - You are putting the cart before the horse. Presuming that you cannot travel as ticketed, you absolutely need to have carefully read the flexibility (change, cancel, refund) provisions of your ticket and of the PL deal (as those may be over and above NH). Once you know what those are, you then know whether you are entitled to anything. That may or may not end the discussion, but without knowing the rules, you can't possibility ask for assistance or any form of waiver to allow you to rebook.