Originally Posted by
billinghamn
I've never understood why there is such a vast difference in attitude. I assume it's something to do with pay and rations, but I might be wrong.
Seniority and tenure is the main aspect to this, given where crews are based and the routes open to them. Plus the generally weak position relating to pensions in the USA / other employment options. While I can't point to a positively bad crew experience on AA transatlantic, I can certainly relate to AA crews being in a very different ball game to BA (MF and WW) as far as customer focus is concerned. At least BA provides (some) training to legacy staff in this space.