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Old Apr 23, 2019 | 8:13 am
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feobrien
All eyes on you!
15 Years on Site
 
Join Date: Sep 2010
Programs: UA -GS 4.5 MM, Marriott Gold, Hyatt Discoverist, Hilton Diamond
Posts: 118
Global Services Wait Time

Have any of the other GS members noticed the relatively long wait time when calling Global Services? I remember in past years, one or two rings and you were contacted to an agent. Now, it rings, tells you that your are being connected to a GS agent and typically a follow-up message that your wait time is expected to be 5 minutes. Now 5 minutes is not long and I'm sure that the wait time on the other Mileage Plus lines is longer, but this is the GS line. What is happening? They are accurate though, 4:57 and the line was answered.
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