Originally Posted by
Sheraton Saigon Hotel and Towers
Dear potm,
I am sorry to hear that as a Platinum Premier member you don’t like to be upsold. The rooms in the Grand Tower are not part of the SPG upgrades for Platinum members unless a room in the grand tower is booked and there is room available for upgrade. Also, be informed that recently we welcomed numerous Platinum members so that we may have ran out of room vacancy for upgrade during your recent visit.
Please accept our sincere apologies if our associates were not able to explain this clearly or acted less then professional.
We do hope to welcome you back soon again to enjoy our hospitality.
With warm regards,
Scott Hodgetts
General Manager
Quite interesting about this Tower room in Sheratons.
IIRC, SPG T&C did exclude Tower accomodation from upgrade pool for PLT, however, the new Bonvoy T&C never mention anything about excluding Tower accomodation.
https://www.marriott.com/loyalty/terms/default.mi#elite
ii.
Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors.
At The Ritz-Carlton, suites are only included for Titanium Elite and Ambassador Elite Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members and above is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and Vistana properties.
The one that explicitly listed as excluded is RC Club Access rooms/Suites and no mention about these Tower accomodation anymore
Hope lurker or anyone could clarify if the Tower accomodations at Sheratons is still excluded.