Hi, WHBM, i am from China and studying at Leicester University. Now my dissertation topic has change a little bit which not only concerns about the particularly low cost airline company but the whole low cost airline industry. It still concerns the expections and satisfictions of airline from young people and old people. The questions are changed as well:

1. What’s your expectation of an airline travel? Why?

2. How important do you think of the full services during the airline travel (free meal and drinks, entertainments, sleep marks, etc.)?

3. What kind of customer services do you expect?

4. Do you prefer to travel with a low cost no frills airline such as Easyjet and Ryanair or full service airlines? Why?

Hopefully more nice people will response me. Thanks a lot!