Originally Posted by
Goldorak
I understand they are in soft opening mode ? But nothing really works.
This succession of problems is of course not acceptable when you pay a regular rate and being a customer with high status. You should ask to speak to the GM and explain him/her politely that you are very unhappy about the situation. If you intended to stay for several days, you may ask them to consider transferring you to another hotel at their own expenses of course. They decided to open despite not being ready at all even for the strict minimum of services and amenities, so they should take their responsibilities.
Totally agree. I would asked to be moved ( at the hotels expense ) and either a partial refund of your stay or a full refund from
the hotel - do not think that Accor HO will sort it the CS is poor.
For your information :
Accor HO seem to have some strange way ( ie not standard ) way of giving compensation.
Have received 1500 points for workmen refurbishing next door room ( Novotel )
2000 points for other building problems ( Ibis )
a cup of instant coffee for a DND being "forgotten" and rudely woken at a McGallary
100 points for re using bed sheets ( Mercure )
one set meal for two as pool not working over entire 4 night stay at Mercure
breakfast for two as no hotel airport shuttle ( despite advertised - had to take taxi - Sofitel )
Walked from Victory House to St James ( 3 days in advance ) due to opening issues at Victory House
and
NOTHING for an Ibis totally destroying 300€ worth of medicine as it was placed in a freezer not a fridge. No apology. Did get some hotel points but they were not cash.
Also a total refund of two nights stay for wifi not working in a Premier Inn ! ( No status just asked ) -
We stay in probably over 100 hotel nights a year. This is a list from the past four years. It is rare to be in this situation, but it does occur. Stand your ground. Sort it with the hotel direct. That way both parties get some form of closure on it, and you can salvage what you can from the stay.