Originally Posted by
yorkboy24
Better to just vote with your feet and choose Renaissance or Le Méridien (that’s what I did) rather than accept these dubious practices.
I also had this problem when I started staying at this property and I did complain... although I am sad to report that Scott is indeed right. I checked this at the time with the SPG Platinum line.
They do not have many properties with "Towers" but this is the way upgrades are processed in this case: within the Tower where you made your original booking.
Things might have changed with Marriott though... worth checking.