FlyerTalk Forums - View Single Post - Cathay ground handling a big zero?
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Old Aug 12, 2004 | 9:54 am
  #4  
daniellam
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Angry

Whenever you fly an airline ex-DXB that is not EK, the ground handling will be very poor. The F check-in area for EK is very nice.

All the ground handling for "other carriers" is done by a company called DNATA (forgot what it stands for, but I think they are affiliated with EK in some way). They can't even print bag tags or boarding passes on the bag/tagboarding pass stock of the airlines they handle and have to use their own "generic" stuff. Also, for flights ex-DXB (don't know if this is still the case now), E-tickets cannot be used as the DNATA staff can't access the various carrier's E-ticket databases from their Departure Control System.

The DNATA staff are so poorly trained that they can't even tell the difference between "date of issue", and "date of expiry" on my passport! They thought my passport has expired long ago when it wasn't!
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