Originally Posted by
Ausriver
After few calls she managed to get on to CX110 this morning and connecting to a night flight to HGH, however CX refused to organise any hotels as they said the delay was caused by the air traffic control at HKG not caused by CX. So she was out of her own dime for a night at the Westin Sydney.
Always assume what you are told by any airline is basically a lie unless you can independently verify it.
Case in point:
1. It does not seem there was a NOTAM affecting HKG for the duration of this flight.
2. SYD-HKG is a 10-hour flight. So unless an airport can anticipate some major issues for the next 10 hours, why would a hold be placed on the flight? Beside, if such issue is major enough to know in advance, then why no NOTAMs? Or the airlines given head-ups to make alternative arrangements.
Originally Posted by
Ausriver
Will CX be responsible for this extra night of accommodation at Sydney and would they do anything if she sent them over a copy of the hotel bill?
Not with a court summons.
Originally Posted by
QRC3288
HKG has been slammed with extreme weather the last 2 days and the airport has experienced significant delays as a result.
But how could you know this at least 10 hours in advance?
Also - didn't it more logically to re-position short-haul instead?
The weather, I admit, was serious. But it is not as severe as a No. 8.