FlyerTalk Forums - View Single Post - UA78 NRT-EWR (16 April 2019) -- Skipped 2nd Meal Service due to turbulence
Old Apr 20, 2019, 3:33 pm
  #80  
worldclubber
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
Originally Posted by ani90
Ability to cancel meals is a form of power and authority crew have over passengers and seems to me that the OP's crew were quite happy to wield that power. Some FAs are not and even if they have to would do so apologetically and offer some consolation. And some times the decision is wrong but few of these power seekers are modest enough to admit they (for whatever reason) got it wrong so they may choose to see it through regardless of what transpires subsequently. A simple announcement prelanding that the turbulence did not turn out bad as we projected and sorry you missed your meal service, but we had made the decision to safeguard safety would have gone a long way to appease the passengers.
^

Had exactly the same feeling on a domestic flight this week. Just after doors closed, the captain came on the PA in real power trip fashion and announced no drink/food service on the whole flight due to severe turbulence. And ordered us to remain seated and buckled up at all times, like telling inmates of a boot camp.

The cabin crew then repeated the orders in the same hostile style.

On the whole (fairly short) flight, not a single chop. People were waiting for an apology and/or explanation. Of course, we did not hear anything from the crew.
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