CX138 yesterday (19th April) has been re-scheduled to 17:00 today, due to late arrival of CX139 from Hong Kong. To make it even worse, the connecting KA flight at 8am today has been pushed to 8am tomorrow. So basically my friend's over night flight from SYD - HGH became 2 day flights, requires 2 night accommodations (1 in Sydney and 1 in Hong Kong).

After few calls she managed to get on to CX110 this morning and connecting to a night flight to HGH, however CX refused to organise any hotels as they said the delay was caused by the air traffic control at HKG not caused by CX. So she was out of her own dime for a night at the Westin Sydney.

Will CX be responsible for this extra night of accommodation at Sydney and would they do anything if she sent them over a copy of the hotel bill?