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Thread: Nexus Renewal Information and Processing Timelines
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Old Apr 19, 2019, 2:45 pm
  #527  
bocastephen
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Originally Posted by vn33
Are you by any chance dual-citizen (Canadian/US) ? I had same problem when renewing Nexus for my wife (dual-citizen)
In this case, delete the Canadian passport info and retry.

Trying to contact them via email is a lesson in futility. Try calling them.
Yes I am dual - but do I need to go back to an enrollment center and get my Canadian passport put back in?

Did it work after you did the deletion?

Edited to add: It worked!! Thank you for the advice
Last edited by bocastephen; Apr 19, 2019 at 6:15 pm
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