Originally Posted by
GrandOldTurkey
This game is practiced by lots of restaurants. I've had this line given to me several times. Once I even stood there by the desk, signed on to Open Table, made a reservation in front of a very POed hostess, who then welcomed us and gave us a table. Management makes the rules, staff get the grief. Artificial scarcity will in the long run harm the restaurant. Many premier hotels have failed restaurants, for example the NYC Park Hyatt.
Yes. Definitely. But by non-hotel restaurant. I'd venture to guess that the Park Hyatt restaurant is a concession.
I'd be curious to find out if the restaurant in the Conrad is a concession/tenant
The Willard hotel has two restaurants. Both Tenants.
The Hudson hotel on West 58 th street in Manhattan had a trendy club years ago. It was hard to get in , but exceptiond were made if you showed a hotel key. Then automatic admission with no waiting.
The same with Brava club at the El San Juan.
Do you think this B.S policies tarnish the guest experience at the hotel?
Play the game with non registered guests , but if there is an actual table available, immediately seat guests.
The hotel should insist and police this.