Absolutely agree-I suspect calls are going to the same gen'l pool of AAgents (who have no idea what they're doing about almost everything) that are handling all calls, just being prioritized in a different way. The last 2 times I have tried to use a BXP1, it has taken me a minimum of 3 phone calls each time to get it done w/every agent insisting I have to call back for each step along the way.

As I told AA in the post-trip survey I got this week, when it asked why I had given them a 0 rating for likelihood of recommending AA to friends/family, they don't give me any reason TO fly them, but continue to give me lots of reasons not to!