Sorry Kath I think I must not have presented clearly.
I didn't say he wasn't entitled to a refund....in fact i specificly mention that it was sad that UAX was unable to perform this. I said there is no additonal compensation given for missing the reason for the trip, making the trip useless. Involuntary refund is something that I am vwey familliar with, yet I think that isn't what the OP was refering to.