Originally Posted by
bht-kevin
Has anyone else had problems getting upgraded using BXP3 when booked as Premium Economy. It seems like its an ordeal every time. I just somehow lost an upgrade because it took Business Extra 45 minutes to figure out why they couldn't take from the C inventory only to have it taken by someone using Miles+Money or SWUs. I have SWUs sitting in my account and would have used them for a HKG->DFW upgrade. It seems like this is a problem EVERYTIME i try to upgrade from PE.
Am I just an isolated case?
I don't think it's related to PE specifically but more to the Meeting Services agents. IME over the past 3 years they have become no different than your basic AA phone agent, i.e. a majority have no idea what they're doing. They're poorly trained, make up stuff as to why an award or upgrade can't be booked, etc. Meanwhile you can HUCA once or twice and the next agent will have no problem booking it. Same ole AA garbage just in a different department.
It completely sucks that you lost C space on HKG-DFW due to the Merting Services incompetence.