I think the irony here is that BA will still be paid for that voucher by AMEX even when they haven’t provided the exact service it was supposed to cover the cost of. Furthermore they have the cheek to refuse to compensate passengers when they’ve downgraded them when using this voucher which AMEX has paid them for. At best this systematic targeting of 2-4-1 users is particularly sharp practice but further than that it’s shameful.

I am amazed AMEX hasn’t taken them to task on this yet. There’s more than enough anecdotal evidence to suggest that BA is up to no good here. If AMEX were to become involved and tell BA in no uncertain terms to stop this it might be a reason to begin going after them in any formal action. It may spur them into action.