Originally Posted by
GetSetJetSet
I get that we're all numbers, I think the main thing is the policy itself bothers me. If you want to withold the points pending the bill and late fee being paid that's fine, but charging another fee on top of that just feels petty and like they're trying to take advantage of their customers.
Yeah, in principal it sucks to lose tens of thousands of points for even being 24 hrs late but there are ways to mitigate this.. Such as setting automatic payment of minimum amount due. The rule is petty because they get late fee, periodic interest AND forfeiture of points. It generates bad press but until they change it we have to follow it. On the bright side, bonvoys have devalued a lot so it could have been worse had it been starpoints that were taken away =P