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Thread: UA78 NRT-EWR (16 April 2019) -- Skipped 2nd Meal Service due to turbulence
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Old Apr 16, 2019, 9:34 pm
  #45  
dilanesp
 
Join Date: Feb 2015
Programs: united
Posts: 1,636
Originally Posted by restlessinRNO
I agree. You have summarized the issue. There just does not seem to be a focus on customer service at UA.

Of course I am amused by the comment that the OP should have chosen NH or JL, instead of UA.
I would say protecting passenger safety is a key part of customer service.
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