Originally Posted by
Kacee
I had a similar experience NRT-SFO two weeks ago, though they did eventually resume the meal service. The turbulence never got worse than a mild chop.
My observation is that compared to OAL I've flown recently, UA crews are very quick to halt the service, and very slow to start it back up. And I really doubt that carriers such as NH, CX, or SQ are any less concerned about safety.
I agree. You have summarized the issue. There just does not seem to be a focus on customer service at UA.
Of course I am amused by the comment that the OP should have chosen NH or JL, instead of UA.