Hi all,

I'm hoping for some advice with regards to my predicament, particularly for dealing with QA customer service.

I purchased some tickets about 4 days ago. I was purchasing the tickets for my family and had to make the purchase the tickets in two separate sets (two of us are returning sooner than the other two). In the course of making the purchase, since QA doesn't have anything akin to a cart, I mistakenly chose the wrong month for the departure for one of the two sets (July 21st instead of June 21st). I only noticed the mistake today and called and QA is asking for $570 to change the two tickets to the correct date. It seems absurd since I can point to the other two tickets to show that there was an honest mistake. The representative also told me that the difference between the wrong date and the correct one is $40 per ticket, but on their own website the difference is $2.

I know picking the wrong month is my fault, but again, an honest mistake. How do I deal with QA customer service? Any advice?