FlyerTalk Forums - View Single Post - Refused transport because of 8.5lb dog... why?
Old Apr 16, 2019, 6:47 am
  #82  
lallied
 
Join Date: May 2012
Posts: 492
Originally Posted by canopus27
Curious which rule you think was violated. The only rule I can find is this one: https://www.aircanada.com/ca/en/aco/...ance/pets.html
... which says, in part:


And now we have a reporter clearly on record as saying that they observed Whiskey performing all of those behaviours.

I've read speculation about a mandatory 3" gap rule, but that's not described in the rules that I see for "In the Cabin" transit, and surely if we're going to apply "strict rules" then it should be explicitly listed. Extrapolation isn't exactly consistent with the application of "strict rules".
https://www.iata.org/whatwedo/cargo/...ges/index.aspx

I am not saying it’s right or wrong - but IATA rules are not what the manufacturer espouses. They measure height differently. I am merely saying that AC will likely use IATA as a defence.

And it needs to be clarified and consistently applied going forward

For the record I think the management was inappropriate and have said that.

But when rules are not consistent in interpretation and application this sort of thing happens.

I
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