FlyerTalk Forums - View Single Post - Refused transport because of 8.5lb dog... why?
Old Apr 16, 2019 | 5:28 am
  #79  
canopus27
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Originally Posted by lallied
Whiskey is a real cutie. But he’s also in a carrier that is per strict rules too small for him.
Curious which rule you think was violated. The only rule I can find is this one: https://www.aircanada.com/ca/en/aco/...ance/pets.html
... which says, in part:
More about the pet carrier: It must be big enough to allow your pet to stand up, turn around and lie down safely and comfortably. No part of the pet may extend outside the carrier.
And now we have a reporter clearly on record as saying that they observed Whiskey performing all of those behaviours.

I've read speculation about a mandatory 3" gap rule, but that's not described in the rules that I see for "In the Cabin" transit, and surely if we're going to apply "strict rules" then it should be explicitly listed. Extrapolation isn't exactly consistent with the application of "strict rules".
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