Well, I wrote to 1K Voice a very detailed note about my disappointment for United's failure to follow normal upgrade protocols and I received the following response below along with a $200 ETC which seemed very unsatisfactory:

Dear Ms.x:

Thank you for reaching out!

As a way to say we're sorry, I'm sending you an electronic travel certificate, which will arrive in a few days. We this gives you a future opportunity to receive the service you deserve.

Thank you for your loyalty as a Premier 1K member.


It just feels like a completely terse, canned response with no acknowledgment or address of the underlying issue at hand. Also their response wasn't even coherent, like they copied and pasted off of some template but forgot a few words: "We this gives you a future opportunity to receive the service you deserve."

I don't know if I should leave it as is, or respond back and escalate though not sure for what.