Originally Posted by
baldfatchris
I don't think it is acceptable that BA uses live customers to train their staff. Trained staff are what make the difference - and not training staff really just shows that the airline doesn't care.
Interesting to read your review, thanks for sharing. I think most IFE's were built only by IT people and therefore UX is forgotten about or just not considered, luckily that is changing and new IFE systems are somewhat more intuitive and less technical lets say.
As for training, sometimes even training doesn't cover what you face on the job in reality. Yes, it may provide reassurance, awareness and more know-how but ultimately when you're faced with the on-the-job tasks it can be a very different experience and a little more nervy when faced with actual people (passengers in this case), like anything in life really!